background image

EZYDOCS / Terms & Conditions

choose a category to quickly go through Terms & Conditions, Dos & Donts, Payments, Cancellation, Refund policy.

FAQ Image

Introduction

Vision & Company

Our mission is to provide quick services to our users through online platforms. Based on this mission, we allow users to access our online platform through our website to quickly obtain services. Our online platform is designed to enable registered users to access government portal services more efficiently, resulting in quicker service completion.

You agree that by accessing our platform via “Sign Up/Login” or a similar method, registering, or using our services (as described below), you are entering into a legally binding contract with “EzyDocs” (even if you are using our services on behalf of a principal contractor company named gstzen). If you do not agree to this contract (“Contract” or “User Agreement”), do not click “Sign In” (or similar) and do not access or use any of our services. If you wish to terminate this contract at any time, you can do so by closing your account and no longer accessing or using our services.

You are entering into this contract with EzyDocs (also referred to as “we” or “us”). We use the term “designated country” to refer specifically to the country "India," and no other country.

If you reside in the “designated country," you are entering into this contract with EzyDocs, the service provider, and EzyDocs will be the controller of your personal data provided to, collected by, or processed in connection with our services.

If you reside outside of the “designated country,” you are entering into this contract with EzyDocs, which will be the controller of your personal data provided to, collected by or for, or processed in connection with our services.

Policy is it or visitor as a member of our services, the use, election, use, and sharing of your personal data is subject to this privacy policy (which includes our cookie policy and other documents relating to privacy policy) and updates.

Services and Access

Obligations

This contract applies to principal contractors only; they are offered under this contract as referred to as "services,” including user’s collection of data for providing contractual services, such as "GSTZen" and the Share with EzyDocs plug-in. Registered users of our services are “registered users,” and unregistered users are “visitors”.

Here are some promises that you make to us in the contract: You are eligible to enter into this contract, and you are at least to set out the Indian Contract Act and provisions thereof.

The services are not for use by anyone under the age of 18.
To use the Services, you agree that:
(1) you must be the "Minimum Age (described below) or older;
(2) you will only have one user account, which must be in your real name; and
(3) you are not already restricted by EzyDocs from using the Services.
Creating an account with false information is a violation of our terms, including accounts registered on behalf of others or persons under the age of 18.

“Minimum Age” means 18 years old. However, if law requires that you must be older in order for EzyDocs to lawfully provide the services to you without any contract default (including using of your personal data), then the minimum age is such an older an older age.

We may change or end any services or modify our prices prospectively if any are needed.
We may change, suspend, or discontinue any of our services. We may also modify our prices effective prospectively upon reasonable notice to the extent allowed under the law.

We don’t promise to store or keep showing any information or content that you’ve posted.
EzyDocs is not a storage service. You agree that we have no obligation to store, maintain, or provide you with a copy of any content or information that you or others provide, except to the extent required by applicable law and as noted in our privacy policy.

Your use of others’ content and information posted on our services is at your own risk.
Others may offer their own products and services through our services, and we are not responsible for those third-party activities.
By using the services, you may encounter content or information that might be inaccurate, incomplete, delayed, misleading, illegal, offensive, or otherwise harmful. EzyDocs generally does not review content provided by our members or others. You agree that we are not responsible for others’ (including other Members’) content or information. We cannot always prevent this misuse of our services, and you agree that we are not responsible for any such misuse. You also acknowledge the risk that you or your organisation may be mistakenly associated with content about others when we let connections and followers know you or your organisation were mentioned in the news. Members have choices about this feature.

EzyDocs may help connect Members/Users offering their services (career coaching, accounting, etc.) with Members seeking services. EzyDocs does not perform nor employs individuals to perform these services. You must be at least 18 years of age to offer, perform, or procure these services. You acknowledge that EzyDocs does not supervise, direct, control, or monitor Members in the performance of these services and agree that
(1) EzyDocs is not responsible for the offering, performance, or procurement of these services;
(2) EzyDocs does not endorse any particular Member’s offered services; and
(3) nothing shall create an employment, agency, or joint venture relationship between EzyDocs and any Member offering services.
If you are a member offering services, you represent and warrant that you have all the required licenses and will provide services consistent with our online services.

Similarly, EzyDocs may help you register for and/or attend events organised by Members and connect with other Members who are attendees at such events. You agree that
(1) EzyDocs is not responsible for the conduct of any of the members or other attendees at such events;
(2) EzyDocs does not endorse any particular event listed on our services;
(3) EzyDocs does not review and/or vet any of these events; and
(4) that you will adhere to these terms and conditions that apply to such events.

User Responsibilities and Obligations

Member, Your Account & Dos and Donts

When you register and wish to join our services, you become a member. If you have chosen not to register for our services, you may access certain features as a “visitor." visitor". You shall not be treated as a member of our services therein.

You will keep your password a secret; you will not share an account with anyone else other than you, and you will follow our rules and laws enforced.
Users are account holders. You agree to:
(1) use a strong password and keep it confidential;
(2) not transfer any part of your account (e.g., connections); and
(3) follow the law and our list of dos and don'ts of our services, and you are responsible for anything that happens through your account unless you close it or report misuse.

In between you and us, your account belongs to you. However, if the services were registered by another party for you to use (e.g.., to provide our services), the party shall not have the right to control access to and get reports on your use; however, they do not have any legal rights to your personal account.

EzyDocs is a service provider, and this list of “dos and donts“ along with our services limits what you can and cannot do with our services.

Dos

You agree that you will:
Comply with all applicable laws in India, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, export control laws, tax laws, and regulatory requirements;
Provide accurate information to us and keep it updated.
Use your real name on your profile, and
Use the services in a professional manner.

Donts

You agree that you will not:

Create a false identity of yours details with EzyDocs, misrepresent your identity, create a member profile for anyone other than yourself (a real person), or use or attempt to use another’s account;

Develop, support, or use software, devices, scripts, robots, or any other means or processes (including crawlers, browser plug-ins, add-ons, or any other technology) to scrape the services or otherwise copy profiles and other data from the services;

Override any security feature or by pass or circumvent any access controls or use limits of the service (such as caps on keyword searches or profile views);

Disclose information that you do not have consent to disclose (such as confidential information of others or any third party).

Violate the intellectual property rights of others, including copyrights, patents, trademarks, trade secrets, or other proprietary rights. For example, do not copy or distribute (except through the available sharing functionality) the posts or other content of others without our permission, which they may give by posting under a Creative Commons license;

Violate the intellectual property or other rights of EzyDocs, including, without limitation,
(i) copying or distributing our learning videos or other materials or
(ii) copying or distributing our technology, unless it is released under open-source licenses;
(iii) using the word “EzyDocs” or our logos in any business name, email, or URL except as provided in the Brand Guidelines;
Post anything that contains software viruses, worms, or any other harmful code;

Payments, Cancellation and Refunds

Payment, Cancellations & Refund Policy

In order to access our services, you must fulfill your payment obligation by paying the minimum fee for the service. The fee is INR 49 for each document generation. There is no tax applicable to the service amount. Once the payment is made, it cannot be refunded. Payment is not considered complete until the user accepts the terms and conditions of our service contract, which are binding herein.

Note: EzyDocs holds rights to change the fee for the services anytime without notification. Incase of any issues please reach out to [email protected].

If you buy any of our paid service charges, you agree to pay us the applicable fees. In such a case, you are entitled to get the paid services from our online platform. Failure to pay these fees will result in the termination of your paid services. Also, you agree that:

Your purchase may be subject to fees if it is not paid in any mode or if payment is not received successfully based on your payment (e.g.., payment not successfully received by us in any mode of transaction).

We may store and continue billing your payment method (e.g.., credit card) even after it has expired to avoid interruptions in your services and to use to pay for other services you may buy.

If you purchase tokens, your payment method will automatically be charged. Learn how to cancel or suspend our services. All of your purchases of our services rights are subject to EzyDocs’s refund policy.

You can get a copy of your invoice by reaching out to [email protected].

Last Updated: 08-03-2025

EzyDocs.in provides digital services such as invoice generation, e-waybill services, and GST filing. Due to the nature of our services, cancellations and refunds are subject to the following policy:

1. Cancellation Policy
• You may cancel your subscription or service request before processing starts.
• Once an invoice or e-waybill is generated, cancellation is not possible.

2. Refund Policy
• Refunds are applicable only for duplicate payments or system errors.
• No refunds will be provided for successfully processed services.
• Refund requests must be made within 7 days of the transaction.
• Approved refunds will be processed within 7-10 business days.

For refund requests, please contact [email protected] with transaction details. .

Communication

Get Notified!

You are okay with us providing notices and messages to you through our registered website platform, apps, and contact information.
If your contract information is set beyond the date, you may miss out on important notices from time to time.
You agree that we will provide notices and messages to you in the following ways:
(1) within the service, or
(2) sent to the contact information you provided us (e.g., email, mobile number).
You agree to keep your contact information up-to-date. Please contact us if you do not wish to receieve communications from us.

When you share information on our services, others can see, copy, and use that information.
Our services allow users to share information in many ways, such as your profile, messages, and e-mails. Information and content that you share or post may be seen by other users, visitors, or others (including off of the services). Where we have made settings available, we will honour the choices you make about who can see content or information (e.g., message content to your addressees, sharing content only to EzyDocs, restricting your profile visibility from search engines, or opting not to notify others of your EzyDocs update).
We are not obligated to publish any information or content on our service to any third party, excluded principal contractor "EzyDocs,” and can remove it with or without notice.

Rights and Limits

Rights & Restrictions

Your License to EzyDocs

You own all of the contents, feedback, and personal information you provide to us, but you also grant us a nonexclusive license to it.

We will honour the choices you make about who gets to see your information and contents.

As between you and EzyDocs, you own the content and information that you submit or post to the Services, and you are only granting EzyDocs and our affiliates the following non-exclusive license:

An India has a transferable and sublicensed right to use, copy, modify, and process information and content that you provide through our services and the services of others without any further consent, notice, or compensation to you or others. These rights are limited in the following ways:

You can end this license for specific content by deleting such content from the services or generally by closing your account, except
(a) to the extent you shared it with others as part of the service and they copied, re-shared, or stored it, and
(b) for the reasonable time it takes to remove it from backup and other systems.

We will not include your content in advertisements for the products and services of third parties to others without your separate consent (including sponsored content).However, we have the right, without payment to you or others, if you use a service feature, we may ask users with detailed profiles to provide our service in a quick manner, subject to your settings.

We will get your consent if we want to give it to the principal contract right to provide your details from their end to provide rights to access our services in a quick manner. However, if you choose to share your profile details with us, we will enable and provide our services to the user/members to embed that public post onto third-party services, and we enable search engines to make that public content findable through their services.

While we may edit and make format changes to your content (such as to provide the user with a secure user profile for providing services to them or removing user data if the profile data is not matched or user wrong credential information is disclosed), we will not modify the meaning of your expression.

You and EzyDocs agree that if content includes personal data, it is subject to our privacy policy.

You and EzyDocs agree that we may access, store, process, and use any information, and to provide our services, you provide in accordance with the terms of the privacy policy and your choices (including settings).

By submitting suggestions or other feedback regarding our services to EzyDocs, you agree that EzyDocs can use and share (but does not have to) such feedback for any purpose without compensation to you.

You promise to only provide information and content that you have the right to share and that your EzyDocs profile will be non-disclosure, maintain confidentiality, and be truthful.

You agree to only provide content or information that does not violate the law or anyone’s rights (including intellectual property rights). You also agree that your profile information will be truthful. EzyDocs may be required by law to remove certain information or content in certain areas, which would be necessary as per law.

We are providing you with notice about our intellectual property rights.

EzyDocs reserves all of its intellectual property rights in the Services. Trademarks and logos used in connection with the services are the trademarks of their respective owners. EzyDocs and “in” logos and other EzyDocs trademarks, service marks, graphics, and logos used for our services are trademarks or registered trademarks of EzyDocs.

We use data and information about you to make relevant suggestions to you and others.

We use the information and data that you provide and that we have about Members to make recommendations for connections, content, and features that may be useful to you. For example, we use data and information about you to recommend jobs to you and to recruiters. Keeping your profile accurate and up-to-date helps us make these recommendations more accurate and relevant.

We have the right to limit how you connect and interact with our services.

EzyDocs reserves the right to limit your use of the services, including the number of your connections and your ability to contact other members. EzyDocs reserves the right to restrict, suspend, or terminate your account if you breach this contract or the law or are misusing the services (e.g., violating any of the dos and don'ts of the contract bindings between the parties).

Termination and Dispute Resolution

Contract Termination

We can each end this contract, but some rights and obligations survive.

Both you and EzyDocs may terminate this contract at any time with notice to the other. On termination, you lose the right to access or use the services. The following shall survive termination:

Our rights to use and disclose your feedback; Members/users and/or visitors’ rights to further re-share content and information you shared through the services; Contract obligations; Any amounts owed by either party prior to termination remain owed after termination.

If you live in the designated country, the laws of India govern all claims related to EzyDocs provision of the services, but this shall not deprive you of the mandatory consumer protections under the law of the country to which we direct your services, where you have habitual residence. With respect to jurisdiction, you and EzyDocs agree to choose the courts of the Indian country to which we direct your services where you have habitual residence for all disputes arising out of or relating to this User Agreement, or in the alternative, you may choose the responsible court in India.

You and EzyDocs both agree that all claims and disputes can be litigated only in the Indian country, and you and EzyDocs each agree to personal jurisdiction in those courts of India.

Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: 08-03-2025

EzyDocs.in provides digital services, and no physical products are shipped. However, digital document delivery follows this policy:

1. Digital Delivery
• All invoices, e-waybills, and reports are generated and available for download instantly.
• Customers will receive document links via dashboard access, Email, or WhatsApp

2. Service Availability
• Services are available 24/7, except during scheduled maintenance or technical issues.
• Any service interruptions will be notified in advance via email, WhatsApp or website alerts.

For any issues related to digital delivery, please contact [email protected] or visit our support section.

General Terms

General list of terms and conditions

If a court with authority over this contract finds any part of it unenforceable, you and we agree that the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, you and we agree to ask the court to remove that unenforceable part and still enforce the rest of this contract.

This contract (including additional terms that may be provided by us when you engage with a feature of the services) is the only agreement between us regarding the services and supersedes all prior agreements for the services.

If we don't act to enforce a breach of this contract, that does not mean that EzyDocs has waived its right to enforce this contract. You may not assign or transfer this contract (or your membership or use of services) to anyone without our consent. However, you agree that EzyDocs may assign this contract to its affiliates or a party that buys it without your consent. There are no third-party beneficiaries to this contract.

You agree that the only way to provide us legal notice is at the addresses provided in this contract.

Question?

You still have a question?

You can contact us. We'll answer you shortly!

+ (91) 9488 000 359

We are always happy to help

[email protected]

Best way to get a quick answer